Mmm… Crow…
I knew this would happen! Within hours of clicking the publish button1 in ecto, spewing forth my frustration with Text-Link-Ads across all the internets, Patrick Gavin got in touch with me about my listing problems.
While I’m not sure if it was because of the post, or if he was finally able to respond after decompressing from the Search Engine Strategies show in NYC, I can say that he was totally apologetic about not getting back to me quicker, and very sympathetic about my frustration.
It would have been very easy for him to say “whatever” and ignore me after slamming him like I did. Instead, he made my issue a priority, and passed it on to the very capable Justin Klemm, who was able to resolve the problem in short order. That’s customer service.
So here’s my big bite of crow; Sometimes, sitting on the “give me” end of things, it’s easy to forget that Web based businesses like Text-Link-Ads can consume huge portions of life for the people who run them. More often than not, it’s just a couple of individuals who keep all the balls in the air. I should have kept that in mind before wielding my mighty publish button.
While I still stand by my opinion that a customer should be acknowledged quickly if they have a problem, I can honestly appreciate that they were just too busy to help me any sooner than they did.
So now, more than ever, I’ll be recommending Text-Link-Ads as the best option for monetizing your website. Sure, it took them longer than I would have liked to get back to me. But once they did, they were total pros when it came to getting the problem solved.
- See I am a good button clicker! ↩
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